9.2 Message Center - Tuition Due Reminder Notice

Purpose: Use this document as a reference for how to send reminder notices that tuition is due through Message Center.

Audience: Staff Setting Up Communications.

You must have at least one of these local college managed security roles:

  • ZC CC 3Cs Config
  • ZD CC 3Cs Config
  • ZZ CC 3Cs Config
  • ZZ CC Standard Letter Tbl

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

You must also set the following SACR Security permissions:

The Tuition Due Reminder notice can be sent through the 3C’s Communication Generation process. However, Message Center is utilized to allow for text flexibility regarding differing messages for pre-term start, post-term start, and any additional information. This is because the college’s business process may require differing instruction and information spontaneously. To review the Message Center template navigate to: Highpoint > Letter Codes > Letter Code Text.

Message Center - Tuition Due Reminder Notice

Message Center Template

Highpoint > Letter Codes > Letter Code Text.

  1. To review a letter code, it is first required that you have a letter code setup under Setup Communications. Standard Letter Codes are created by SBCTC.
  2. To update this Letter Code Text standard template, please submit a ticket to SBCTC.
    1. If you need to make an ad hoc adjustment to the template, please utilize the Send Messages section below (updates made at Step 3).
Example of Letter Code Text Communication Set Up template

Message Center - Send Messages

You must have at least one of these local college managed security roles:

  • ZD HP Msg Center User
  • ZZ HP Msg Center Config
  • ZZ HP Msg Center User

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Navigation: Highpoint > Message Center > Processes > Send Messages

  1. The query: CTC_SF_TUT_EREMINDER_PS is being used to send the Tuition Due Reminder. This query returns fields that include DAY_DATE (Due date spelled out Day of Week, month, year) and H.DESCR (Term being reminded for).
  2. The CTC_SF_TUT_EREMINDER_PSquery prompts for:
    • SetID: Institution code Example: WA140
    • Account Term: Term for which student needs reminder they still owe for Example: 2193
    • Tuition & Fees Only: When the box is checked the population selected is limited to those that owe for Tuition and Fees.
    • Days Before Due Dt: Indicate the number of days before someone’s due date to start sending Tuition Due reminders, since every individual’s due date could vary based on when they enroll (Billing and Due Calendar). In the example below, this notice will start notifying an individual 15 days prior to being due, then every time the query is ran, until the due date and then dropped for non-payment.

*Note - Best practice suggests running process daily from when enrollment begins until after enrollment has ended.

Message Center - Send Messages page
  1. After selecting the appropriate Letter Setup fields in the Populate Message Text from Letter Code section of the Message Details area, the letter template will be pulled in.
Message Center - Populate Message Text from Letter Code section
  1. Select the Run button to send the Tuition Due Reminder Notice text to the Message Center. 
Message Center Example
  1. To view threads sent to a student, you can navigate to:  Highpoint > Message Center > Search for Threads.
  2. Process complete.

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