9.2 Message Center - Creating a New Message Template for Message Center

Purpose: Use this document as a reference for how create a new Message Center message template in ctcLink.

Audience: Staff using Message Center to send communications using a letter template

You must have at least one of these local college managed security roles:

  • ZC CC 3Cs Config
  • ZD CC 3Cs Config
  • ZZ CC 3Cs Config

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Step 3:  Set Up Communication Context

Navigation:  NavBar > Navigator > Campus Community > Communications > Set up Communications > Communication Context Table

  1. Select the Add a New Value tab.
    1. Institution: Input or look up
    2. Communication Context: Input new Context code
Communication Context Table Add a New Value tab
  1. Effective Date: Input effective date for new code.
  2. Description: Add "MC" and a institutional description for the code, "MC" will designate a Message Center Context.
  3. Short Description: Add "MC" and a institutional short description for the code, "MC" will designate a Message Center Context.
  4. Method: Select Message Center from the drop down options.
  5. Direction: Select Outgoing Communication from the drop down options.
  6. Letter Code: Input Letter code created in Step 1 above.
  7. Select Save.
Communication Context page
Step 4:  Update Communication Category

Navigation:  NavBar > Navigator > Campus Community > Communications > Set up Communications > Communication Category Table

  1. Look up the "MSGCTR" category for your institution.
Communication Category Table Find an Existing Value tab
  1. Select Add.
  2. Add the Context code created in Step 2.
  3. Select Save.
Communication Categories page

If a new Communication Category is created, that category will need to be set up with the Communication 3C Group. This page connects security to communications. As long as an existing category is used, this step is not required.

Navigation:  NavBar > Navigator >Campus Community > Communications >Set up Communications > Communication 3C Group

Step 5:  Add/Update/Verify the Department and Regarding to be used for this message

You must have at least one of these local college managed security roles:

  • ZZ HP Msg Center Config

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Navigation:  NavBar > Navigator > HighPoint > Message Center > Setup > Departments and Regardings

  1. Input Institution code and select the Search button to view available Departments.
Message Center Dept Regardings Find an Existing Value tab
  1. Select the Department name to verify/update Regardings or select the Add A New Value tab to create a new department.
  2. If entering a new Department add the following:
    1. Description: This description is what is viewable to students in the Message Center.
    2. Regardings: Enter a topic description that will be viewable by students in the Message Center.
    3. Show Sender on Student's View of Message: For each Regarding identify if the sender is viewable by the student. This will show the student the name of the person who sent the message, this is based on the user ID of the sender and the name available in PeopleSoft.
    4. Select the Add a New Row [+] icon to add additional Regardings.
  3. Select Save.
Add regardings for the Department ID
  1. 3C Group: Identify the 3C Groups that can use this Department for messages. Only users with the row level security for this 3C's group can use this department when sending messages. Work with your campus security administrator's to adjust user row level security as needed.
  2. Select Save.
3C Security is needed to send messages for a Department ID
  1. The message center template can now be used.  Please see the QRG 9.2 Message Center - Sending Messages in Batch.
  2.  Process complete.

Security Information:

The ability to create and define departments and regarding for message center requires  ZZ HP Msg Center Analyst and ZZ HP Msg Center Config security roles.  

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