9.2 Communications - Adding a Communication to an Individual Student

Purpose: Use this document as a reference for adding a communication to a student in ctcLink.

Audience: Staff that assign communications

You must have at least one of these local college managed security roles:

  • ZC CC 3Cs User
  • ZD CC 3Cs User
  • ZZ CC 3Cs User

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Adding a Communication

Navigation:  NavBar > Navigator > Campus Community > Communications > Person Communications > Communication Management

  1. The Communication Management search page displays.
  2. Select the Add a New Value tab.
  3. Enter ID.
  4. Select Add.
Communication Management Add a New Value tab
  1. The Person Communication tab displays.
  2. Enter Function.
  3. Enter Institution.
  4. Enter Communication Key.

Communication Keys must be set in user default to be accessed.  If a Communication Key is not set up, you  can manually enter Category, Context, Method, Direction and Letter Code.

  1. Select Variable Data.
Person Communication tab
  1. The Variable Data page displays.
  2. Enter Academic Career.
  3. Enter Student Career Number.
  4. Enter Application Number.
  5. Select OK.
Variable Data page
  1. The Person Communication tab displays.
  2. Select Save.
  3. Run the ComGen process to send the communication.
Person Communication tab
  1. Process complete.


Derreck Pressley


I have discovered that when I attempt to use a comm speed key to add a communication to a student I am not able to enter the variable data; however if i don't use the speed key I can update this information?

Tanjagay Martin

Hi Derreck, Thank you for your question. A Communication Key is not a required field. Thus, dependent on the Admin Function selected, Variable Data is required. For example, the function GEN does not require Variable Data. However, if you choose ADMA, you will need to enter the Academic Career and Application Number. ~Tanjagay Martin | CS Core Functional Trainer

Beyene Ayenew

Similar to Derrek,
We have run into the issue that when we select the communication key, the variable data is disabled. The reason we use the communication key is that it auto fills the rest of the form quickly so it was very helpful to speed up the process even though it's optional. I am wondering if there is a way to fix it.
Thank you

Tanjagay Martin

Hello Beyene, Your question is greatly appreciated; thank you. Currently, a bug is causing the issue, and a fix is scheduled for Image 24. Here is a link to the CS Core Oracle Bug Infestation Tracking document linked to the ctcLink reference center https://ctclinkreferencecenter.ctclink.us/m/96101/l/1461107-cs-core-oracle-bug-infestation-tracking. Have a great day, Beyene! ~Tanjagay Martin | CS Core Trainer

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