9.2 Resolving Disputed Transactions
Purpose: Use this document as a reference for resolving disputed procurement card transactions in ctcLink.
Audience: Purchasing staff.
You must have at least one of these local college managed security roles:
- CC_ADMINISTRATOR
- CC_APPROVER
- CC_RECONCILER
- CC_REVIEWER
- CC_USER_PO
- CC_USER_REQ
- ZZ Procurement Card Recon
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Resolving Disputed Transactions
Navigation: NavBar > Navigator > Purchasing > Procurement Cards > Reconcile > Review Disputes
- The Review Disputes Search page displays.
- Enter Employee ID.
- Select Search.
![Review Disputes Search page](https://media.screensteps.com/image_assets/assets/002/260/682/original/f238a9ba-97cd-467e-b328-61561cd6de23.png)
- Use the Procurement Card Transactions page to view and resolve disputed transactions. The statement lines that appear on this page are lines with a dispute amount where the Credit Collected option has been cleared.
- Select the Comments button to enter comment text that remains with the associated procurement card transaction dispute.
- The Dispute Amount field displays the difference in the amount between your records and the transaction amount. Appears by default from the Reconcile Statement - Procurement Card Transactions page.
- The Description appears by default from the Reconcile Statement - Procurement Card Transactions page, but you can change it here.
![Procurement Card Transactions page](https://media.screensteps.com/image_assets/assets/002/260/678/original/defd774a-06ea-4c15-9eb3-edcd4af4ea89.png)
- Select the Billing tab.
- Review the information on the Billing tab.
![Billing tab](https://media.screensteps.com/image_assets/assets/002/260/676/original/21cf2f1e-5ffc-443d-bda0-82a5cc49a5f1.png)
- Select the Cardholder tab.
- Select the Collected option.
- Select the Save button.
![Cardholder tab](https://media.screensteps.com/image_assets/assets/002/260/680/original/831b2082-8601-4e63-a20d-d3385b280cef.png)
- Process complete.
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