9.2 Viewing Refund Status

Purpose:  To view refund status using ctcLink.

Audience:  Accounts Receivables staff

ctcLink enables you to easily review the refund status of applicable transactions by entering as little information as the business unit and voucher ID.  This QRG allows AR staff to view the status of the refund disbursement from within AR.

You must have at least one of these local college managed security roles:

  • ZD AR Inquiry

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Viewing Refund Status

Navigation: NavBar > Navigator > Accounts Receivable > Receivables Maintenance > Refunds > Refund Status

  1. On the Refund Status search page, enter or look up the Business Unit.
  2. Enter or look up the Voucher ID.
  3. Select Search. The Refund Status page will display.
Find an Existing Value tab
  1. Review the AP refund disbursement status on the Refund Status page.
  2. The prior Request Refund Item process loads the AR refund transaction into the AP voucher staging tables.  The AP Voucher Build process validates the data in the staging tables and then creates the respective AP voucher.  
Refund Status page
  1. Procedure complete.


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