Using AR WorkCenter

Purpose:  Use this document to get a basic understanding of the Receivables WorkCenter also referred as the AR WorkCenter in ctcLink.

Audience:  Accounts Receivable staff

You must have at least one of these local college managed security roles:

  • ZZ AR Workcenter

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

The Receivables WorkCenter is a role-based central navigational component that is designed to help users of the Accounts Receivable application to organize and streamline their workload. It provides a single place to perform a broad range of tasks without leaving the WorkCenter, such as journal functions with exception alerts, monthly closing activities, or reconciliation and reporting, resulting in improved efficiency, productivity, and effectiveness. The WorkCenter is a global configuration that can be tailored to individual requirements. It will be delivered with the most common tasks and links that are applicable to most users.

A WorkCenter is divided into a Task area and a Work area.  You click on a link to perform the Task in the Work area, without ever leaving the WorkCenter.  When you are finished with a Task, you can quickly select the next one, and open it in the Work area.  This functionality improves efficiency and effectiveness, and reduces the need to keep navigating through the menu structure to perform your job duties.

The WorkCenter is composed of the following pagelets.  Each pagelet is discussed in this Quick Reference Guide.

The pagelets are:

  • My Work pagelet - Access to your most commonly-performed tasks, including exceptions and alerts for items requiring your attention.
  • Links pagelet - Access your most commonly-used pages.  This pagelet is similar to the Favorites menu, but more user-friendly.
  • Queries pagelet - Access Query Manager, public queries, private queries, and pivot grids.
  • Reports and Processes pagelet - Access reports and processes that you use most often.

Using AR WorkCenter

Navigation: Accounts Receivable > Receivables WorkCenter

The Receivables WorkCenter welcome page displays.

Navigational hints:

  1. Two side arrows - select to expand/collapse the Task Panel.
  2. Refresh icon - select to refresh the page to see changes.
  3. Ellipsis or 3 vertical dots - personalize icon.
  4. Ten horizontal dots - select and drag up or down to view Task Panel areas.
Welcome to the Receivables WorkCenter
Using the My Work Pagelet

The My Work pagelet will be pre-configured with many links that can assist users in performing day-to-day Account Receivable duties.  It will show the statuses and counts for lines in error and notification of pending processes.  Selecting a link will open a Work area pagelet where actions can be taken, such as Items drop down arrow to view Open Items or Maintenance Worksheets to Post.

Users cannot add links to the My Work pagelet, only modify the display options.

Welcome to Receivables WorkCenter page
Personalizing the My Works Pagelet

Once the Edit Filters have been activated, optional to personalize the My Work section appearance.

  1. On the Main tab, select the three dot icon and then select Personalize.
Personalize link
  1. The Define User My Work Links page displays.
  2. On this page, you can indicate the display order, if you want the groups collapsed or expanded, if the count or link should display, or if the link should open on the AR WorkCenter starting page.

Field Descriptions on the Personalization Page are listed below.

Fields, Values and Descriptions
  1. Select Save to save any changes and close out the window to return to the main AR WorkCenter page.
Personalizing my work links
Queries Pagelet

The Queries section displays commonly used Queries for your AR WorkCenter. Predefined default Queries displays:

WorkCenter Queries:

  • Customers with Credit Balances
  • AR Journals not posted to GL
  • Write-Offs for Approval
  • Worksheets in Closed Period
  • AR Items in Collection
  • AR Items in Dispute
  • AR Customers in Dispute
  • AR Customers in Collections
  1. Under the My Queries section, select a query link.
  2. The Query displays in the transaction area.
  3. Enter the search criteria and select view results.
Review predefined queries

Optional to Personalize the Queries section on your WorkCenter and create your own Queries Group. Add additional favorite queries.

  1. Select the three dot icon and select Personalize.
  2. The Define User Query Links page displays.    
  3. On this page you can configure the display order (if the second query should display before the first, then give the second query a Display Order value lower than the first query), the show link, and starting page options. Note 1 of 2 pages are available for customization.
Define User Query Links
  1. Optional to add your own queries to the WorkCenter. Select the plus icon [+] to add a new Query Group.
Select the plus icon to add new query group
  1. Input a Group Label and display order, example below is 'MY QUERIES'.
  2. In the Query Definition section, input the Display Order then the Query Name.  
  3. Enter desired query or select the magnifying glass look up tool in this field to use the basic or advanced lookup as needed.  
  4. Optional to select the plus/minus icons [+] at the end of the row to add/delete row(s).
  5. Select Save.

Optional to override the Title/Description by selecting the Override Title/Description check box and manually entering a Description.

Add new query group
  1. A message will display to refresh the pagelet to see your changes. Select OK.
  2. Close out the Personalization page by selecting the 'X' in the upper right hand corner to return to the AR WorkCenter.
Save and close out page

Refresh the pagelet to see your changes.  The added Query Group and new queries will then be available.

New query group has been added
Reports/Processes Pagelet

The Reports/Processes section includes access to frequently used reports and processes. The links in this section take you directly to the Run Control page for common reports or processes. Predefined default Reports/Processes displays.

  1. By selecting one of the selections from the task panel, the report/process opens up in the transaction area.
Review predefined reports/processes

Similar to the steps how to Customize the Queries Pagelet, optional to Personalize the Report/Processes section on your WorkCenter by creating your own Reporting Group. Select the ellipsis or vertical three dots and then select Personalize. Available customization:

  • To create your own Reports/Process Link Group select the Plus icon.
  • Enter or use the lookup tool to add Report Name. Select the plus icon [+] to add additional Reports.
  • Optional reorder the Link List 'Display Order'.
  • Select or Deselect the 'Show Link' boxes.
  • Select or Deselect 'Start Group Collapsed'.
Optional to personalize reports
  1. Process complete.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. This video includes audio and closed captioning.  Select the play button to start the video.

Video Tutorial Via Panopto

View the external link to Customizing the AR WorkCenter training session. This link will open in a new tab/window.

For more advanced training, please view the external link to Intermediate AR WorkCenter and Collections Workbench training session. This link will open in a new tab/window.


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