9.2 Performing a Partial Payment Unpost

Purpose:  To perform a partial payment unpost using ctcLink.

Audience:  Accounts Receivable staff

You must have at least one of these local college managed security roles:

  • ZZ AR Apply Payments

You must also set these User Preference Definitions:

If you need assistance with the above security roles or User Preference Definitions, please contact your local college supervisor or IT Admin to request role access.

If you need to correct entry errors or handle insufficient funds, you have the option to unpost the entire payment group or perform a partial unpost. When you partially unpost a payment, you can unpost one or more items, and the worksheet balances reflect the unpost action. The partial unpost worksheet must then be rebalanced by applying any remaining payment balance. The items you add for rebalancing the worksheet will be part of the repost group.

You can unpost items and repost payments only after the Receivables Update process is run and the payments are posted successfully.

Performing a Partial Payment Unpost

Navigation: Accounts Receivable > Receivables Update > Unpost Groups > Payment Group

  1. The Payment Group search page displays.
  2. Enter Deposit Unit.
  3. Enter Deposit ID.
  4. Enter additional Search Criteria to identify your partial payment.
  5. Select Search.
Payment Group search page
  1. The Payment Control tab displays.  Use it to review group control information, such as the group type, accounting date, group totals, and posting status.
  2. To unpost the entire payment group, select the Options tab and enter a reason on the Options page.
  3. To unpost specific items within the payment group, select the Partial Unpost link.
  4. Select the Partial Unpost link.
Payment Control tab
  1. The Partial Unpost Worksheet Application page displays. Use it to unpost items and repost them to other items.
  2. Select the Sel option to uncheck the box on the Item(s) you choose to unpost.
  3. Scroll to the right to select the Add a New Row {+} icon. Accept the default to add one new row (or more depending on your needs).  
  4. Select OK.
Partial Unpost Worksheet Application page
  1. Next, select a different item for the same business unit. 
  2. Select the Look Up Item ID button. Select a desired value. The system adds the item ID and payment amount for the item.  
  3. Select the Pay Amt field. Enter the amounts required to repost for your items. These amounts should rebalance the worksheet. Enter the desired information into the Pay Amt field.
  4. Select the Look Up Item Line button. Select the desired value. 
  5. If you have selected an item (or items) to pay from a different Customer, you will need to manually update the Customer ID by selecting the Look up Customer button.
  6. Scroll down to bottom of page.  Select Refresh.
  1. The system creates a new row with the remaining amount for the item you added to the worksheet (if you didn't pay the full amount of the item). Leave this row deselected.
  2. Go to the New Accounting Date field at the top of the page and enter or select a date in the current open period.
  3. Scroll down to the bottom of the page and select the Save button.
  4. After verifying that the worksheet is balanced, select the Worksheet Action link.
Partial Unpost Worksheet Application page
  1. The Action tab displays. Use it to select an action for the unpost group, but first select an Unpost Reason on the Options tab.
Option tab
  1. Select the Options tab.
  2. The Options tab displays.
  3. Select the looking glass to choose the desired value for the Unpost Reason.
  4. Select the Save button.
Options tab
  1. Select the Actions tab.
  2. The Action tab displays. Use it to select an action for the unpost group.
  3. Select Action = "Batch Standard".  
  4. Select OK. The system assigns an Unpost Group ID to the unpost group. The group that includes the reposted item will be assigned the next group ID.
  5. Select Save.
Action tab
  1. Process complete.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

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