Viewing Refund Status
Purpose: Use this as a reference how to view refund status in accounts receivable using ctcLink.
Audience: Accounts Receivables staff/supervisors.
You must have at least one of these local college managed security roles:
- ZD AR Inquiry
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Viewing Refund Status
ctcLink enables you to easily review the refund status of applicable transactions by entering as little information as the business unit and voucher ID. This QRG allows AR staff to view the status of the refund disbursement from within AR.
Navigation: Accounts Receivable > Receivables Maintenance > Refunds > Refund Status
- The Refund Status search page displays. Enter or look up the Business Unit.
- Enter or look up the Voucher ID. Optional to use additional search criteria or leave blank to populate all values.
- Select Search.
- The Refund Status page results displays.
- Review the AP refund disbursement status on the Refund Status page.
The prior Request Refund Item process loads the AR refund transaction into the AP voucher staging tables. The AP Voucher Build process validates the data in the staging tables and then creates the respective AP voucher.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
View Tutorial via Panopto
View the external link to Viewing Refund Status. This link will open in a new tab/window.
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