Viewing Outstanding Customer Payments

Purpose:  To view outstanding customer payments using ctcLink.

Audience:  Finance/Accounts Receivables staff

You must have at least one of these local college managed security roles:

  • ZC AR Customer Maintenance
  • ZD AR Inquiry
  • ZZ AR Customer Maintenance

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

ctcLink Receivables enables you to view payment information to determine which checks you have received, how they have been identified, and how far they have progressed in the processing cycle.

Viewing Outstanding Customer Payments

Navigation: Accounts Receivable > Customer Accounts > Customer Information > Outstanding Payments

  1. The Outstanding Customer Payments search page displays..
  2. Enter or lookup the Customer ID.
  3. Use the Payment State list to select the status of payments.  In this case, you will be viewing all outstanding payments.
  4. Select the Search button.
  5. The Outstanding Payments displays below. Use it to view payments received, their identification, and their status in the processing cycle.  You can also view the number of outstanding payments and the total payment amount if the items are associated with multiple business units.
  6. Under the More Info column, select the outstanding payments 'Check Number or Payment ID' button.
Outstanding customer payments search page
  1. The Payment Status search page displays. Select the Search button.
  2. The All Payments page displays.  Use it to view the status of a specific payment.
All Payments detail page
  1. Process complete.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

Video Tutorial Via Panopto

View the external link to Viewing Outstanding Customer Payments. This link will open in a new tab/window.


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