9.2 Override Payment Status

Purpose: Use this document as a reference for how to change the status of payments.

Audience: Finance Supervisors

You must have at least one of these local college managed security roles:

  • ZZ Treasury Local Config

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Note: Only Finance Supervisors should perform this task as it is not a usual task.

Override Payment Status

Navigation: Financial Gateway > Administration > Override Payment Status

  1. On the Override Payment Status page, enter or select Business Unit.
  2. Enter or select From and To Date.
  3. Select Search.
  4. In the Payments section, the Current Status of the payment and New Status will display.  The New Status can be changed to either "Error" or "Awaiting Dispatch" depending on the situation.
  5. Change New Status to "Error" to cancel the payment.
  6. Change to New Status to "Awaiting Dispatch" to resend the payment to the Bank.
  7. Select Save.
Override Payement Status page
  1. Process complete.