Student Self-Service: Make a Payment (Fluid)

Purpose: Use this document as a reference for making payments to your student account in ctcLink.

Audience: Students.

The previous "Make a Payment" page used the classic layout and cannot be resized, which creates an accessibility issue especially on mobile devices. Users must scroll horizontally to view all elements, which does not meet WCAG 2.1 accessibility standards, which include the following:

  • Success Criterion 1.4.10 (Reflow) requires content to reflow to fit the screen without horizontal scrolling.
  • Success Criterion 1.4.4 (Resize Text) ensures that text, including controls, can be resized for users with visual impairments without assistive tools.

The Classic layout is a particular problem in the ctcLink mobile application (HCX,) where the page is hard to use on smaller screens. Switching to the fluid version of the page would fix this issue, as it is responsive and works well on all screen sizes, including mobile.

This update is scheduled to be available on the morning of Wednesday, June 25th 2025.

Navigation: Student Homepage

  1. From the Student Homepage, select the Financial Account tile and the Account Balance page displays.
  2. Select the Payments drop-down and then select the Make a Payment link.
  3. The Make a Payment page displays.

Your screen may look different based on your colleges' configuration for selecting charges to pay.

Account Balance page with student data populated. The Make a Payment link is highlighted.
  1. On the Make a Payment Page:
    1. Step 1 of 6: Select Payment Method:
      1. The Pay By field will be defaulted to Credit Card. Select the Confirm button.
    2. Step 2 of 6: Specify Payment Amount:
      1. A list of charges will populate for your college.
      2. The Payment Amount field(s) will default to populating the full balance owed for a respective charge. If you want to edit the line, enter the appropriate total for each line that you want to pay.
      3. The total amount to be paid for this payment is shown on the bottom row.
      4. Select the Confirm button.
    3. Step 3 of 6: Confirm Payment Amount:
      1. Review the page and select the Confirm button.
    4. Step 4 of 6: Third Party Page:
      1. Within the Billing Information section, populate all the fields.
      2. Within the Payment Details section, populate all the fields.
      3. Select the Finish button.
    5. Step 5 of 6: Submit Payment:
      1. Review the page and select the Submit button.
    6. Step 6 of 6: Payment Result:
      1. The page will indicate if your payment was successful or declined.
  2. Process complete.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

View the external link to Student Self Service: Make a Payment (Fluid). This link will open in a new tab/window.