9.2 OAAP Forgot Username and Password?
Purpose: Use this document as a reference for how to recover your username and/or password on the Online Admissions Application Portal (OAAP) login page.
Audience: Students.
Forgot Username and Password
Images shown in this reference guide may not reflect the current product as software updates may slightly alter these views.
- If you forgot your Username and Password follow the steps to recover your username first and then follow the steps to recover the password.
- On the main Welcome to Online Admissions Application Portal screen, select the Login button.
Forgot Username
- The Welcome to OAA login credential page displays.
- Select the Forgot my Username link.

- The Forgot Username page displays.
- Enter all required fields:
- Email Address
- First Name
- Last Name
- DOB
- Select your security question
- Enter your answer
- Select the Submit button and follow the remaining instructions.

Forgot Password
- Next we will review the Forgot Password process.
- From the login credential page, select the Forgot Password link.

- The Forgot Password page displays.
- Enter the Username.
- Select the Security Question from the drop-down menu.
- Enter the Answer.
- Select the Submit button and review confirmation instructions/message.

- Access registered email address to retrieve One-Time Password (OTP).
- Once OTP has been retrieved from email, select OK.

- Enter OTP and select Submit OTP.

- Create a New Password and Retype New Password.

- Select Submit.

- Process complete.
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