9.2 OAAP Forgot Username and Password?

Purpose: Use this document as a reference for how to recover your username and/or password on the Online Admissions Application Portal (OAAP) login page.

Audience: Students.

Forgot Username and Password

Images shown in this reference guide may not reflect the current product as software updates may slightly alter these views.

  1. If you forgot your Username and Password follow the steps to recover your username first and then follow the steps to recover the password.
  2. On the main Welcome to Online Admissions Application Portal screen, select the Login button.
OAA student Login page

Forgot Username

  1. The Welcome to OAA login credential page displays.
  2. Select the Forgot my Username link.
Select the Forgot my Username link
  1. The Forgot Username page displays.
  2. Enter all required fields:
    • Email Address
    • First Name
    • Last Name
    • DOB
    • Select your security question
    • Enter your answer
  3. Select the Submit button and follow the remaining instructions.
Enter Email Address, First Name, Last Name, Date of Birth and Answer security question and answer select Submit

Forgot Password

  1. Next we will review the Forgot Password process.
  2. From the login credential page, select the Forgot Password link.
Select the Forgot Password link
  1. The Forgot Password page displays.
  2. Enter the Username.
  3. Select the Security Question from the drop-down menu.
  4. Enter the Answer.
  5. Select the Submit button and review confirmation instructions/message.
Enter username, security question and answer then press submit
  1. Access registered email address to retrieve One-Time Password (OTP).
  2. Once OTP has been retrieved from email, select OK.
15.Access registered email address to retrieve One-Time Password (OTP).
  1. Enter OTP and select Submit OTP.
16.Enter OTP and select Submit OTP.
  1. Create a New Password and Retype New Password.
17.Create a New Password and Retype New Password.
  1. Select Submit.
Select Submit after entering and confirming new password
  1. Process complete.


Kim Nguyen

I couldn't find where to change my password on ctcLink? Please and thank you.

Tanjagay Martin

Hello Kim! First, from the main Welcome Online Admissions Application page, select the Log in button. Next, you will see three links displayed to the left of the Log in button. Then, click on the Forgot my Password link. Finally, enter the Username, select a security question and enter your answer. Have a fantastic day, Kim! ~Tanjagay Martin | CS Core Trainer


I forgot my password

Tanjagay Martin

Hello Shakiba,
The Forgot Password functionality requires you to know the following: Username and the Answer to a Security Question. Your ctcLink credentials can be used to log in to the OAAP if you are already a student with a ctcLink ID. Have a great day, Shakiba! ~Tanjagay Martin | CS Core Trainer

Abigail Frankel

I remember my credentials, but do not remember the answer to my security question. because of this I cannot log in, and cannot find a way to reset the answer or log on another way. How can I log in?

Tanjagay Martin

Hello Abigail, Thank you so much for your question. If you have a ctcLink ID and you've activated your ctcLink account, you can log in with your ctcLink credentials. Don't hesitate to contact the college directly if you do not remember your ctcLink account information. Have a wonderful day, Abigail. ~Tanjagay Martin | CS Core Functional Trainer

Essence Mckoy

I forgot my username. How do I reset it?

Tanjagay Martin

Hello Essence, I appreciate your comment, and I apologize for any inconvenience caused. If the steps in this document fail to provide your username, you can log in with your ctcLink credentials. However, if you contact your college's student helpdesk, they should be able to assist you. I am unaware of which school you attend, but this list of ctcLink Help resources should provide you with the contact information to get started. Thanks again! ~Tanjagay Martin | CS Core Trainer


I can login to my ctc website but am unable to access my ctc on my school website

Tanjagay Martin

Hi Sarah, Thank you for your comment. You should be able to get assistance from your college's student helpdesk. The following link directs you to a College Contact List webpage https://www.sbctc.edu/our-colleges/college-contact-list. Have an amazing day! ~Tanjagay Martin | CS Core Trainer

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