Okta - Reset PeopleSoft User Account

Purpose:  Use this document as a reference for resetting a user account so account can be reactivated and  recovery option re-established.

Audience:  Security administrators or designated staff

Navigation:  navigate to https://gateway.ctclink.us

Security role needed:  CTC_SEC_ANSWER_RESET

  1. The ctcLink Portal login page displays.
  2. Enter your ctcLink ID into the ctcLink ID field.
  3. Enter your Password into the Password field.
  4. Select the Sign In button.
ctcLink sign in page
  1. The ctcLink Gateway page displays.
  2. Select the Reset User Account button from the options on left of the page.
ctcLink Gateway page
  1. The Reset User Account search page displays.
  2. Enter User ID, or search by First Name and Last Name.
  3. Select the Search button.
Reset User Account page
  1. The Identity Confirmation page displays.  
  2. Verify that the OPERID, First Name and Last Name appear correct.
  3. Select the I have verified the identity of this user button in the middle of the page.
Identity confirmation page
  1. The Delete Confirmation page displays.
  2. If everything appears correctly and you still wish to reset the account, select the Yes button. Otherwise, select the No button to try again.
Delect Confirmation page
  1. The ctcLink system removes the Okta account and disables the Active Directory account.
  2. An email is sent once the account has been reset.
  3. Process complete.