Okta - Reset PeopleSoft User Account
Purpose: Use this document as a reference for resetting a user account so account can be reactivated and recovery option re-established.
Audience: Security administrators or designated staff
Navigation: navigate to https://gateway.ctclink.us
Security role needed: CTC_SEC_ANSWER_RESET in the user's Gateway/Portal roleset
This security role is not assignable by college Local Security Administrators. Please open a ticket so an SBCTC PeopleSoft Security Analyst can assign the role.
- The ctcLink Portal login page displays.
- Enter your ctcLink ID into the ctcLink ID field.
- Enter your Password into the Password field.
- Select the Sign In button.
![ctcLink sign in page](https://media.screensteps.com/image_assets/assets/005/543/862/original/19472efc-84ed-474a-9380-f39cc783b208.png)
- The ctcLink Gateway page displays.
- Select the Reset User Account button from the options on left of the page.
![ctcLink Gateway page](https://media.screensteps.com/image_assets/assets/004/513/337/original/54982c40-0e81-401a-8341-47b95760e631.png)
- The Reset User Account search page displays.
- Enter User ID, or search by First Name and Last Name.
- Select the Search button.
![Reset User Account page](https://media.screensteps.com/image_assets/assets/004/513/339/original/57ed7702-dc67-4416-bc5e-acc1252a9a43.png)
- The Identity Confirmation page displays.
- Verify that the OPERID, First Name and Last Name appear correct.
- Select the I have verified the identity of this user button in the middle of the page.
![Identity confirmation page](https://media.screensteps.com/image_assets/assets/004/514/384/original/cb1a89dd-201b-417e-a95b-3fed225ae53f.png)
- The Delete Confirmation page displays.
- If everything appears correctly and you still wish to reset the account, select the Yes button. Otherwise, select the No button to try again.
![Delect Confirmation page](https://media.screensteps.com/image_assets/assets/004/514/386/original/5d2d5678-b42c-486a-907b-44a586fcaa8d.png)
- The ctcLink system removes the Okta account and disables the Active Directory account.
- An email is sent once the account has been reset.
- Process complete.