Correcting Expense Report Errors for Travelers
Purpose: Use this document as a reference for resolving Expense Report errors using the Classic Navigation (Menu) or Fluid Tiles in ctcLink.
Audience: All Staff.
Navigation: FSCM Employee Self-Service > Travel and Expenses > Expense Reports > Create/Modify
- The Expense Report search page displays. Select the Find an Existing Value tab.
- Enter Search Criteria to identify your expense report.
- Select the Search button.
- The Modify Expense Report page displays.
- Select the Save for Later link to automatically verify your expense lines for errors.
- If Save for Later triggers an error, an error flag will display to the left of the expense line. You may also see red highlighted fields, indicating where there is missing information. If the GL Unit field highlights in red, it is highlighting that an error has been detected with the information in the Accounting Details section (the Chartfield values).
- Select the error flag(s) icon to open the Expense Report Line Errors window to review explanation of error(s).
- The Expense Report Line Errors Window displays, take a note or screenshot of the error(s). In the following example, please review the error and proposed correction:
- Missing Payment Type – Select the down arrow icon in the Payment Type field to select a payment type.
- Missing Description – Enter a Description.
- No Receipt – You can either select the paperclip icon in the expense line to attach a receipt (the attachment must have the word ‘Receipt’ in the attachment description), or you can select the No Receipt Checkbox, and then select the No Receipt Comment bubble to enter a comment.
- Combo Edit Rule Error – The most common ChartField Combo Edit Rule error is missing an ACCOUNT/ CHARTFIELD2/ OPERATING_UNIT/ FUND_CODE/ DEPTID/ CLASS_FLD. This indicates that one of the required fields listed is missing a value. If you have entered a value in Account, Class, Dept, Fund, Oper Unit, and State Purpose and this error will not clear, submit a FSCM Travel and Expenses Service Desk Ticket for assistance with the error.
- Select the Return button to return to the Modify Expense Report page to make your corrections.
Additional common error example:
Combo error for fields OPERATING_UNIT/ DEPTID in group HCM_DEPTS The error indicates that you are not allowed to use an HCM department in expense transactions. You will need to update the Dept field to a non HCM dept (If you haven’t already, validate the Chartfield values with your supervisor). (Note that the GL Unit field is highlighted in red, this signifies an issue with the Chartfield values, not an issue with the GL Unit.)
- Once you have completed making corrections, select Save for Later again.
- If Save for Later uncovers no errors, select Summary and Submit. For more instructions on how to submit for approval, please see QRG Submitting Expense Reports for Approval.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
Video Tutorial Via Panopto
View the external link to Correcting Expense Report Errors using Classic Navigation. This link will open in a new tab/window.
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