Correcting Travel Authorization Errors for Travelers
Purpose: Use this document as a reference for resolving Travel Authorization (TA) errors using the Classic Navigation (Menu) or Fluid Tiles in ctcLink.
Audience: All Staff.
Navigation: FSCM Employee Self-Service > Travel and Expenses > Travel Authorizations > Create/Modify
- The Travel Authorization search page displays. Select the Find an Existing Value tab.
- Enter Search Criteria to identify your Travel Authorization.
- Select the Search button.
- Select the Travel Authorization (TA) you want to modify/correct.
- The Modify Travel Authorization page displays. Select the Save for Later link to automatically verify your projected expense lines for errors.
- If Save for Later triggers an error, an error flag will display to the left of the expense line. You may also see red highlighted fields, indicating where there is missing information. If the GL Unit field highlights in red, it is highlighting that an error has been detected with the information in the Accounting Details section (the Chartfield values).
- Select the error flag(s) icon to open the Authorization Line Errors window to review explanation of error(s).
- The Authorization Line Errors Window displays, take a note or screenshot of the error(s). In the following example, please review the error and proposed correction:
- Missing Description – Enter a Description.
- No automobile distance rate was found. Contact your system administrator for help - This error will clear after entering the miles value in the next step.
- Miles - Enter a Numeric value for the miles claimed and select the green arrow icon to calculate the mileage amount.
- Amount Spent cannot be 0 - This error will clear when entering the miles value in the previous step.
- Combo error for fields – The most common ChartField Combo Edit Rule error is missing an ACCOUNT/ CHARTFIELD2/ OPERATING_UNIT/ FUND_CODE/ DEPTID/ CLASS_FLD. This indicates that one of the required fields listed is missing a value. You may need to refer to the cLAM manual link at the top of the ChartField combo rule error QRG page for information on how to make corrections. You can also verify the chartstring with your supervisor.
- Accounting Detail - Monetary amount cannot be 0 on distribution line 1 This error will clear when entering the miles value in previous steps.
- Select the Return button to close the Authorization Line Errors window and make corrections to line errors.
Additional common error example:
Combo error for fields OPERATING_UNIT/ DEPTID in group HCM_DEPTS - This error indicates that you are not allowed to use HCM departments in expense transactions. You will need to update the Dept field to a non HCM dept (If you haven’t already, validate the Chartfield values with your supervisor). (Note that the GL Unit field is highlighted in red, this signifies an issue with the Chartfield values, not an issue with the GL Unit.)
Select the Return button to close the Authorization Line Errors window and enter or lookup the correct Department number.
- Once you’ve completed making corrections, select Save for Later again.
- If Save for Later uncovers no errors, select Summary and Submit. For more instructions on how to submit for approval, please see QRG Submitting Travel Authorizations.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
Video Tutorial Via Panopto
View the external link to Correcting Travel Authorization Errors using Classic Navigation. This link will open in a new tab/window.
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