Correcting Travel Authorization Errors for Travelers

Purpose:  Use this document as a reference for resolving Travel Authorization (TA) errors using the Classic Navigation (Menu) or Fluid Tiles in ctcLink.

Audience:  All Staff.

Correcting Travel Authorization Errors for Travelers using Classic Navigation

Navigation: FSCM Employee Self-Service > Travel and Expenses > Travel Authorizations > Create/Modify

  1. The Travel Authorization search page displays. Select the Find an Existing Value tab.
  2. Enter Search Criteria to identify your Travel Authorization.
  3. Select the Search button.
  4. Select the Travel Authorization (TA) you want to modify/correct.
  5. The Modify Travel Authorization page displays. Select the Save for Later link to automatically verify your projected expense lines for errors.
  6. If Save for Later triggers an error, an error flag will display to the left of the expense line. You may also see red highlighted fields, indicating where there is missing information.  If the GL Unit field highlights in red, it is highlighting that an error has been detected with the information in the Accounting Details section (the Chartfield values).
  7. Select the error flag(s) icon to open the Authorization Line Errors window to review explanation of error(s).
Select error flag
  1. The Authorization Line Errors Window displays, take a note or screenshot of the error(s). In the following example, please review the error and proposed correction:
  2. Missing Description – Enter a Description.
  3. No automobile distance rate was found. Contact your system administrator for help - This error will clear after entering the miles value in the next step.
  4. Miles - Enter a Numeric value for the miles claimed and select the green arrow icon to calculate the mileage amount.
  5. Amount Spent cannot be 0 - This error will clear when entering the miles value in the previous step.  
  6. Combo error for fields – The most common ChartField Combo Edit Rule error is missing an ACCOUNT/ CHARTFIELD2/ OPERATING_UNIT/ FUND_CODE/ DEPTID/ CLASS_FLD. This indicates that one of the required fields listed is missing a value. You may need to refer to the cLAM manual link at the top of the ChartField combo rule error QRG page for information on how to make corrections. You can also verify the chartstring with your supervisor.
  7. Accounting Detail - Monetary amount cannot be 0 on distribution line 1  This error will clear when entering the miles value in previous steps.  
  8. Select the Return button to close the Authorization Line Errors window and make corrections to line errors.
Modify Travel Authorization Error Details

Additional common error example:

Combo error for fields OPERATING_UNIT/ DEPTID in group HCM_DEPTS - This error indicates that you are not allowed to use HCM departments in expense transactions. You will need to update the Dept field to a non HCM dept (If you haven’t already, validate the Chartfield values with your supervisor). (Note that the GL Unit field is highlighted in red, this signifies an issue with the Chartfield values, not an issue with the GL Unit.)

Select the Return button to close the Authorization Line Errors window and enter or lookup the correct Department number.

HCM Dept error example
  1. Once you’ve completed making corrections, select Save for Later again.  
  2. If Save for Later uncovers no errors, select Summary and Submit. For more instructions on how to submit for approval, please see QRG Submitting Travel Authorizations.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

Video Tutorial Via Panopto

View the external link to Correcting Travel Authorization Errors using Classic Navigation. This link will open in a new tab/window.

Correcting Travel Authorization Errors for Travelers using Fluid Navigation

Navigation: FSCM Employee Self-Service homepage

  1. The Finance Employee Self Service homepage displays. Select the Expenses tile.
Select the Expenses tile
  1. The Expenses page displays. Select the Travel Authorizations tile.
Select the Travel Authorizations tile
  1. The Travel Authorization Search page displays. In the Pending section, select the right arrow icon for Travel Authorization (TA) you will be working on.

The page defaults to your own Travel Authorization Search page. If you are an Authorized Expense user, creating and submitting Travel Authorization’s (TA’s) on behalf of others, select the down arrow to the right of your name to select the appropriate person whose TA you will be working on.

select pending
  1. The Travel Authorization header page displays. Select Save to automatically verify your expense lines for errors.

In Fluid, some errors are displayed when Save is selected, and some errors are displayed when Submit is selected.

select the save button
  1. An error message window displays. Please review the following error example and proposed correction.
  2. Take note of the error: "A monetary amount on one line must be entered before you can save/submit this travel authorization. You cannot save or submit a travel authorization unless you have at least one line with a monetary amount specified." Select the OK button to close the window.  
error message displays. select ok to close window
  1. Select Details, the Line Detail window will open.  
  2. Enter a numeric value in the Miles field, and the Amount will auto populate.
  3. Select Done to close the Line Detail wndow.
  4. Select the Submit button to further validate the Travel Authorization (TA) for errors.
Line Detail window
  1. Any additional errors will highlight in Red with an error message window displayed. Please review the error example and proposed correction:
  2. Take note of the error: "Fields with asterisk(*) must be entered." Select the OK button to close the window.
  3. Red Highlight on Travel From field - Enter a location you are traveling from.
  4. Select the Submit button to further validate the Travel Authorization (TA) for errors.
error message is fields with asterisk must be entered
  1. The Submission Confirmation window displays, select OK.
Submission Confirmation message
  1. If there are no more errors, you will have successfully submitted your TA. If there are additional errors, the Red Error flag and red field highlights will appear. Select the Red error flag to view any additional errors.
Select the red arrow flag
  1. The Travel Authorization Errors window displays, take a note or screenshot of the error(s). Please review the error examples and proposed corrections:
  2. Select X at the top right of the window to return to the Travel Authorization page to make your corrections.
Travel Authorization errors window
  1. Once you’ve completed making corrections, select Save for Later again.  
  2. If Save for Later uncovers no errors, select Summary and Submit. For more instructions on how to submit for approval, please see QRG Submitting Travel Authorizations.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

Video Tutorial Via Panopto

View the external link to Correcting Travel Authorization Errors using Fluid Navigation. This link will open in a new tab/window.

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