Managing Service Indicators (Financial Aid)

Purpose: Use this document as a reference for how to Manage Service Indicators in ctcLink.

Audience: FA Counselor/Technician.

You must have at least one of these local college managed security roles, depending on which of the two navigation paths you follow:

for the navigation path Campus Community > Service Indicators (Student) > Manage Service Indicators:

  • ZD CC Service Indicate Student
  • ZZ CC Service Indicate Student

for the navigation path Campus Community > Service Indicators > Person > Manage Service Indicators:

  • ZD CC Service Indicate Student
  • ZD CC Service Indicators
  • ZD CC Super user
  • ZZ CC Service Indicators

You must also set these SACR Security permissions:

If you need assistance with the above security roles or SACR settings, please contact your local college supervisor or IT Admin to request role access

Adding a Service Indicator

Navigation:  Campus Community > Service Indicators (Student) > Manage Service Indicators

OR

Navigation:  Campus Community > Service Indicators > Person > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter the ID.
  3. Select the Search button.
  4. The Manage Service Indicators page displays.
  5. Select Add Service Indicator to display the Add Service Indicator page.
  6. The Add Service Indicator page displays.
  7. Complete the following fields:
    1. Institution
    2. Service Indicator Code
    3. Reason
    4. Start Term
    5. Start Date
    6. End Date
    7. Department
  8. The Lookup Tool next to each field can be used to find the desired codes. Additional codes are listed at the end of this document.
  9. Select OK to add the Service Indicator. The Manage Service Indicators page displays with the newly entered Service Indicator information.

Process complete.

Releasing a Service Indicator

Navigation:  Campus Community Service Indicators (Student) > Manage Service Indicators

OR

Navigation:  Campus Community > Service Indicators > Person > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter the Student ID.
  3. Select the Search button.
  4. The Manage Service Indicators page displays.
  5. Select the Code link in the Service Indicator Summary section.
  6. The Edit Service Indicator page displays.
  7. Select the Release button.
  8. A confirmation message appears. Select the OK button.
  9. The Manage Service Indicator page displays.

Process complete.

FA Service Indicator and Reason Codes

Reason codes
Reason codes

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

Video Tutorial via Panopto

View the external link to Managing Service Indicators (Financial Aid). This link will open in a new tab/window.

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