How to Let Students Opt Out of Receiving Communications from Your College

Purpose: Use this document as a reference to stopping a student from receiving communications.

Audience: College Staff responsible for maintaining student information.

You must have at least one of these local college managed security roles:

  • ZD CC Service Indicate Student
  • ZZ CC Service Indicate Student
  • ZD CC Service Indicators
  • ZD CC Super user
  • ZZ CC Service Indicators

You must also set these SACR Security permissions:

If you need assistance with the above security roles or SACR settings, please contact your local college supervisor or IT Admin to request role access

Students occasionally ask to stop receiving communications from the colleges. The colleges have developed various non-standardized ways of indicating that a student has chosen to opt out of receiving communications from the college. Still, because these business practices are not standardized, it can be difficult to prevent these students from receiving communications.

The SOO service indicator has been created to identify students who have opted out of receiving communications from the college. Once a student has been assigned an SOO service indicator, they can be excluded from query results that have SOO exclusion criteria. This exclusion criteria is added to queries as an optional prompt, meaning that a college can choose whether or not they want to exclude students with an active SOO service indicator from query results.

There are some instances in which a student should not be able to opt-out of communications:

  • Financial Aid Communications: Most Financial Aid communications are federally required or critical to send to students. Many Financial Aid offices already have a practice of “canceling” a student’s Financial Aid application to prevent students who do not have financial aid from receiving communications from the college. (A list of students with cancelled applications can be pulled with QCS_FA_AID_APP_STAT_CANCELLED.)
  • Student Financials Communications: Many Student Financials communications are also critical to send to students. Some colleges already have methods of excluding students from specific communications. For example, the college may place a B06 (Past Due) service indicator on a student’s account and then exclude students with this service indicator from receiving payment reminders if they have already arranged to pay off their debts. 
  • Other Communications: Communications related to college admissions, academic standing, drops for non-payment of tuition, etc., may also be considered by the college to be critical for the student to receive.

The power of the SOO service indicator and the optional exclusion prompt is the college can choose whether or not they want to exclude students with an active SOO service indicator from the 

Service Indicator Set Up

The SOO service indicator has been created in Production for the following colleges:

  • WA010: Peninsula College
  • WA030: Olympic College
  • WA110: Pierce College
  • WA130: Lower Columbia College
  • WA140: Clark College
  • WA171: Spokane Community College
  • WA172: Spokane Falls Community College
  • WA220: Tacoma Community College
  • WA300: Cascadia College

As the colleges deploy, the SOO service indicator will be built in Production for DG4, DG5, and DG6.

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