Add, Edit, and Release Service Indicators

Purpose: This document is a reference for entering service indicator data in ctcLink.

Audience: College staff responsible for maintaining student information.

You must have at least one of these local college-managed security roles:

  • ZD CC Service Indicate Student
  • ZZ CC Service Indicate Student
  • ZD CC Service Indicators
  • ZD CC Super user
  • ZZ CC Service Indicators

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Users who have been granted the role ZZ CC Service Indicate Student would be given access to "placement" and "release" of Service Indicators but cannot perform that work until they have been granted SACR Security to the relevant Service Indicator codes.

Supporting Information: 

Service indicators (SIs) and their impacts are institution-specific. A service indicator assigned to a student by one college will not impact that student's activities at another college. Don't look at other colleges' service indicators if you have a student who cannot enroll in classes. Instead, look at other factors that impact the student's ability to enroll at your institution: term activation, enrollment appointments, and enrollment requirements.

The Student Services Center page shows you data displayed to the student on their Student Homepage. This data includes data from other institutions. So, if you're in the Student Services Center and see that a service indicator has been given to the student, don't assume that your college assigned the service indicator! You can determine if your college assigned the service indicator by clicking on the service indicator in the Student Services Center. You can also visit the Manage Service Indicators page. If you don't want your service indicator displayed to students in  Self Service, uncheck the "Display in Self Service" box on the Service  Indicator Table.

Additional Resources:

Queries:

  • QCS_CC_SRVC_IND_DA_V2 - Service Indicator data (List of the students with a particular SI).
  • QCS_CC_SRVC_IND_DA_W_STU_GRP - Service Indicator data with Student Group.
  • QCS_CC_SRVC_IND_WITHSERVIMPACT - Service Indicator data for a term-activated student with service impact tables and fields.
  • To access the most up-to-date query information, visit dataservicesmetalink.sbctc.edu. 
  • Discover the best methods for finding queries and reports by visiting Recommended Methods for Searching Queries and Reports.
Add Service Indicator

Navigation:  Campus Community > Service Indicators > Person > Manage Service Indicators

Navigation: Service Indicators (Student) > Manage Service Indicators 

  1. On the Manage Service Indicator page, enter a student ID or look up a student by name.
  2. Select the Search button.
  3. The Manage Service Indicators page displays.
  4. If a student has several Service Indicators, you can filter the type of service indicators displayed. To filter the type of service indicators displayed, select Effect = "All," "Negative," or "Positive." Leaving this set to "All" will allow you to see all indicators.
  5. Activate the Institution drop-down menu and select your Institution. Refresh the page when changing the Effect or Institution filters.
  6. Click the Add Service Indicator link. 
  7. To select a Service Indicator Code from the Lookup List, click the looking glass icon to the right of the field. A list of service indicators will appear.
  8. Select a Service Indicator Code. This indicator may be positive or negative depending on the service indicator selected. You will only see the service indicators you have security access to in this list.

Effective Period

  1. Start Term and End Term: Specify the term during which the service indicator becomes valid for the ID and the term during which it ceases to be valid. If no End Term value is entered, term-based impacts will be in effect until the service indicator is released (optional).
  2. Start Date and End Date: Enter the date the service indicator should become valid for the ID and specify the date it should cease to be valid. If no End Date value is entered, date-based impacts will be in effect until the service indicator is released (optional).

Assignment Details

Assignment Details indicate Department requirements and/or Reference information. These fields may also auto-populate based on the selected Service Indicator. Fill in the Amount field if a monetary amount is associated.

  1. Enter Department. This defaults from the service indicator setup table.
  2. Enter Reference.  This defaults from the service indicator setup table.
  3. Enter Amount (optional), if the student owes a required fee.

Contact Information and Comments

If required, Contact Information may be entered. The Placed Person ID and Placed By auto-populate with your information. Comments are optional.

  1. Enter Contact ID.  You can enter the ID and name of the person to contact for questions regarding this service indicator.
  2. Enter Contact Person. You can enter the ID and name of the person to contact for questions regarding this service indicator.
  3. Enter Placed Person ID: This defaults to the person who added the Service Indicator code to the student. The system shows the current user's ID and name. This value can be overridden.
  4. Enter Comments.  These Comments are internal and are not visible to students. .
  5. Select Apply in the lower-left corner of the page.
  6. Select OK.  The Manage Service Indicators page appears.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

View the external link to Add a Service Indicator. This link will open in a new tab/window.

Edit a Service Indicator

Depending on your access, you may only view Service Indicators. Whenever a student has a Service Indicator assigned, they will see a negative or positive icon. One icon can represent one or more Service Indicators. You can navigate to any component/page by clicking the icon. This page displays the number of service indicators and their restrictions.

Navigation: Campus Community > Service Indicators > Person > Manage Service Indicators

Navigation: Campus Community > Service Indicators (Student) > Manage Service Indicators

  1. On the Manage Service Indicator page, enter a student ID or look up a student by name.
  2. Select the Search button.
  3. The Manage Service Indicators page displays.
  4. Select the Institution from the drop-down list, then select the Refresh link to the right of the menu.
  5. Select the Code of the service indicator you wish to view or edit.
  6. The Edit Service Indicator page displays.
  7. After making changes, select OK to save the changes and return to the Manage Service Indicators page, or select Apply to activate changes and remain on the same page.

View Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

View the external link to Edit a Service Indicator. This link will open in a new tab/window.

Release a Service Indicator

Please note: to view comments after the service indicator has been released, you must use the Audit Service Indicators page.

  • Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Audit Service Indicators
  • Navigation:  NavBar > Navigator > Campus Community > Service Indicators (Student) > Audit Service Indicators

Navigation:  Campus Community > Service Indicators > Person > Manage Service Indicators

Navigation:  Campus Community > Service Indicators (Student) > Manage Service Indicators

  1. On the Manage Service Indicator page, enter a student ID or look up a student by name.
  2. Select the Search button.
  3. The Manage Service Indicators page displays.
  4. Select the Institution from the drop-down list, then select the Refresh link to the right of the menu.
  5. Select the Code of the Service Indicator you wish to view or edit.
  6. The Edit Service Indicator page displays.
  7. If you are authorized, click the Release button. A confirmation page displays.
  8. Select OK.
  9. Process complete.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

View the external link to Release a Service Indicator. This link will open in a new tab/window.

0 Comments

Add your comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.