Update Address Information

Purpose: Use this document as a reference for updating address information in ctcLink.

Audience: College staff responsible for maintaining student information.

You must have at least one of these local college managed security roles:

  • ZC CC Personal Information
  • ZD CC Personal Information
  • ZZ CC Pers Info NID Update
  • ZZ CC Personal Information

You must also set these SACR Security permissions:

If you need assistance with the above security roles or SACR settings, please contact your local college supervisor or IT Admin to request role access

Update Address Information

Navigation:   Campus Community > Personal Information > Biographical > Addresses/Phones > Addresses

  1. The Addresses search page displays.
  2. Enter Search Criteria to identify your student.
  3. Select Search.
  4. The Addresses page displays.
  5. Select Edit/View Address Detail.

PeopleSoft delivers foreign address formats to conform to the customary address format of the specified country. Below is a helpful crosswalk for staff to use when determining where to enter values in PeopleSoft foreign address fields.

  1. The Address History page displays.
  2. Select the Add a New Row [+] icon, located on the right side of the screen.
  3. A new address row displays.
  4. Enter Effective Date.
  5. Select Update Addresses, located to the right side of screen.
  6. The Edit Addresses page displays.
  7. Enter the new address.
  8. Select OK.

Note: If you encounter an invalid address please see the table below.

Clean Address Errors Clean Address Error Descriptions
Address Does Not Match to ZIP+4 file Input Address Not Matched to the ZIP+4 file
Canadian ZIP Code The ZIP Code matches the format characteristics of a Canadian ZIP Code.
Suite/Apt Invalid Input Address Primary Number Matched to DPV but Secondary Number not Matched (present but invalid)
DEMO Mode Only The ZIP Code is out of range for this DEMO version of Address Object.
DPV Offline - Artificially created address DPV processing was terminated due to the detection of what is determined to be an artificially created address. No address beyond this point has been DPV validated. In accordance with the License Agreement between USPS and Melissa Data, DPV shall be used to validate legitimately obtained addresses only, and shall not be used for the purpose of artificially creating address lists. The written Agreement between Melissa Data and you, its customer shall also include this same restriction against using DPV to artificially create address lists. Continuing use of DPV requires compliance with all terms of the License Agreement. If you believe this address was identified in error, please contact Melissa Data.
Multiple Matches More than one record matches the address and there is not enough information available in the input address to break the tie between multiple records. Passing information, such as city names or urbanization names, can help reduce the number of multiple match errors.
Street Number Missing Input Address Primary Number Missing
Street Number Invalid Input Address Primary Number Invalid
No Street Data for ZIP The ZIP Code exists but no streets begin with the same letter in that ZIP Code.
Suite/Apt Missing Input Address Primary Number Matched to DPV but Highrise Address Missing Secondary Number
Missing PO, RR, or HC Box number Input Address Missing PO, RR, or HC Box number
Postal or Rural Route Primary number invalid Input Address Postal or Rural Route Primary number invalid
Address out of Range The address was found but the street number in the input address was not between the low and high range of the post office database
Suite/Apt Missing Input Address Matched to CMRA but Secondary Number not Present
Component Mismatch Either the directionals or the suffix field did not match the post office database, and there was more than one choice for correcting the address. For example, if the given address was “100 Main St” and the only addresses found were “100 E Main St” and “100 Main Ave”, the error code “T” would be returned because we do not know whether to add the directional “E” or to change the suffix to “Ave”.
Unknown Street An exact street name match could not be found and phonetically matching the street name resulted in either no matches or matches to more than one street name.
Early Warning System - included in next data update This address has been identified in the Early Warning System (EWS) data file, and should be included in the next national database update.
Non-Deliverable Address The physical location exists but there are no homes on this street. One reason might be railroad tracks or rivers running alongside this street, as they would prevent construction of homes in this location.
ZIP Code Error The ZIP Code does not exist and could not be determined by the city and state.

The clean address feature will provide suggestions and list returns of possible valid ranges. The range you see for the suggestion list is just a broad range that the USPS establishes, which may or may not be valid. If you are unable to save your address, confirm your address by checking the accuracy of your address. If you cannot save the address due to an error, select the Change Country link and choose your country. This will allow you to bypass the error before choosing OK

Select here for instructions on bypassing an address.

The image displays the Edit address page
  1. The Address History page displays.
  2. Select OK.
  3. The Addresses page displays.
  4. Select Save.

To Add a New Address Type

  1. Select Edit Address link located next to Add Address section, Address.
  • The clean address feature will provide suggestions and list returns of possible valid ranges. The range you see for the suggestion list is just a broad range that the USPS establishes, which may or may not be valid.
The image displays the Edit Address Page
  1. The Edit Address page displays.
  2. Enter the new address.
  3. Select OK.
  4. The Addresses page displays.
  5. Select one or more of the options under Add Address Type.
  6. Select Submit.
  7. The updated Addresses page displays.
  8. Select Save.

Process complete.

Bypass an Address

Sometimes, a student will provide a valid address that isn't recognized by Clean Address. This often happens when an apartment or home is under new construction. In cases where you've verified that a student's address is accurate and the address isn't recognized by Clean Address, bypass Clean Address by following the steps listed below.

The Clean Address database is updated every few months (with data from USPS), so colleges do not need to report addresses that are not recognized by Clean Address.

  1. Enter the desired information into the following:
    • Address 1 field
    • Address 2 field (if applicable)
    • City field
    • State field
    • Postal field
    • County field
  2. Select the OK button in the lower-left corner.
  3. If the address is not verified as deliverable, a message box will appear at the top of the screen.
  4. In the message box, select OK.
  5. Above the Address 1 field, select the Change Country link.
  6. Select USA by scrolling or searching.
  7. Select OK in the bottom-left corner.
  8. The Address History page displays. Verify the address in the Address History panel.
  9. Select OK.
  10. The Addresses tab displays. Select Save in the lower-left corner.

Process complete.


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