9.2 View Service Indicator History

Purpose: Use this document as a reference for how to view service indicator history in ctcLink.

Audience: Student Services Staff, FA Counselor/Technician.

Service Indicators (SIs) and their impacts are institution-specific. Suppose a student has a Service Indicator blocking enrollment; it only affects their activity at that institution.

View Service Indicator History

Navigation: NavBar > Navigator > Campus Community > Service Indicators (Student) > Audit Service Indicators

Navigation: NavBar > Navigator > Campus Community > Service Indicator > Person > Audit Service Indicators

  1. The Audit Service Indicators search page displays.
  2. The Service Indicator Audit page allows users to search Service Indicators using various combinations of search criteria.  
  3. Input the search criteria as desired.
  4. Select Search.
Audit Service Indicators search page
  1. The Audit Service Indicators page displays.
  2. Select the arrow next to Service Indicator Audit Search to display or hide the search options part of the page.
 Audit Service Indicators page search results with search fields displayed
Audit Service Indicators page search results with search fields hidden
  1. The Audit Service Indicators page displays the results based on the search criteria entered.
  2. Select any link in the row to view the details of the Service Indicator.  The page will tell you the Action taken, the date, and the user who completed the Action.
    Action codes: A = Add (placing the service indicator); C = Change (old data displays before the service indicator was changed); D = Delete (releasing the service indicator)
Audit Service Indicators page search results
  1. Select the Cancel button at the bottom of the Service Indicator Audit page to return to the search results page.
Service Indicator Audit detail page
  1. Process complete.

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