Reporting Verified Students to ctcLink Support
Purpose: This document provides information about reporting verified student accounts to SBCTC ctcLink Support. Information in this QRG has been provided by SBCTC ctcLink Support in collaboration with the Admissions and Registration Council (ARC) and the systemwide college business process approved by ARC in Spring 2025.
Audience: College staff responsible for verifying student identification documents.
The information included in this document is not related to the FA verification process. This document accounts for the following scenarios:
- Verifying a student who was previously reported as fraudulent (has an SXF Service Indicator)
- Verifying a student who is under investigation for fraud (has an SXI Service Indicator)
- Verifying an SSN for a student that may exist on multiple records
- Verifying a student is not a duplicate
The SVR Service Indicator is restricted for SBCTC use. College staff should not have SACR Security permissions to add or remove the SVR Service Indicator.
- The student submits a valid Government-Issued Photo ID to verify their identity in one of the follow ways:
- Student appears in person with valid Government issued photo ID, OR
- Student appears virtually with camera on and presents valid Government issued Photo ID and submits an electronic copy of the same ID
- The college reviews the student's ID documentation:and determines it is an authentic and valid Government issued ID that matches the student information reflected on the application.
- If applicable, the college’s Local Security Administrator (LSA) unlocks the PeopleSoft account on the Distributed User Profile (General tab):
- If the account exists in HCM, unlocking it within this pillar will also unlock it in other pillars.
- If the account does not exist in HCM, unlock the account in the CS pillar.
- College submits a ctcLink Support ticket to SBCTC ctcLink Support with the following information: (Ticket request type: ctcLink Support > Campus Solutions > CS: Verified Accounts).
- The steps taken/criteria used to verify the student’s identity (i.e. verified valid photo ID and SSN card in person). Do not attach SSN or other student identification documents to ticket.
- Confirmation of which verification category applies to this request:
- Student was previously deemed suspicious (SXI Service Indicator) or deemed fraudulent (SXF Service Indicator) but the college has now verified their identity (provide EMPLID to SBCTC).
- SSN verified as belonging to this student despite also being found on another record (provide both EMPLIDs to SBCTC).
- SBCTC will add an SNR “SSN Removed” Service Indicator to the other student the SSN was removed from.
- Student is not a duplicate although a similar student record exists in the system (provide both EMPLIDs to SBCTC).
- The CS Core Support team will add an SVR “Stdnt Verified” Service Indicator for the colleges with applicable reason code dependent on the verification category. Access to assign/release this Service Indicator is for SBCTC use only. College staff should never assign/add this Service Indicator themselves and instead submit a ticket to your CS Core Support Team.
- If the EMPLID was previously deemed suspicious (SXI Service Indicator) or deemed fraudulent (SXF Service Indicator) by colleges and reported to ctcLink Support, the following applicable steps will also be taken: as a fraudulent account, the following applicable steps will also be taken:
- “XF” removed from the EMPLID and the EMPLID changed back to the original 9-digit number.
- SXI or SXF Service Indicator released for all colleges.
- User Profile reviewed to confirm it has been unlocked.
- OAAP account unlocked.
- End of document.
If a student is reported as verified, then a nightly job run by ctcLink Support will auto-remove the SXF and/or SXI Service Indicator from the student's record and will copy the SVR Service Indicator across all colleges. The query QCS_SR_FRAUD_INDICATOR_LIST can be run to determine which college the original Service Indicator was associated with.
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